HomeTransform Your YardSwimming PoolsOutdoor LivingFinancingContact Us
Troubleshooting & MaintenanceWater BalanceLocation

Maintenance & Troubleshooting
General Pool Maintenance

Weekly
Empty Skimmer Baskets
Empty Pump Baskets
Skim Pool Surface
Brush Steps and Benches
Fill Tablet Feeder (if you have a Tablet Feeder)
Maintain Water Level at Middle of Waterline Tile
Check Filter Pressure (clean when it reaches the clean mark on your pressure gauge)

Every 3 Months
Check Filter Pressure (clean when it reaches the clean mark on your pressure gauge)
Salt System Cell - Check cell and clean per manufacturers instructions
Check Skimmer and Pump Baskets - replace if there are any cracks in baskets
Add a Stain and Scale product per bottle instructions

Every 6 Months
Check Filter Pressure (clean when it reaches the clean mark on your pressure gauge)
Salt System Cell - Check cell and clean per manufacturers instructions
Check Skimmer and Pump Baskets - replace if there are any cracks in baskets
Add a Stain and Scale product per bottle instruction
Replace Nature 2 Cartridge (if you have a Nature 2)
Seal Stonework (see Sealing Stonework Below)


Test Pool Water (twice a week)
Keep a log of your water tests
We recommend using Insta-LINK Home water testing App on your Smartphone

See Water Balance page on our website: 

**NOTE: Failure to maintain the proper water balance in your swimming pool will result in one or more of the following problems with your swimming pool. These problems are not covered under Warranty.

Interior Surface Problems
​stains, scaling, streaks, erosion, etching (pitting), mottling, and discoloration

Equipment Problems
corrosion, scaling, staining, and discoloration

General Troubleshooting

Pump will not Prime
    Check water level in pool, fill to middle of tile line
    Empty skimmer and pump baskets
    Check for blockage of flap door in front of skimmer
    Remove pump lid and clean o-ring on underside of pump lid
    Fill pump with water, replace lid, and turn on pump
    If you have a Variable Speed Pump and the pump display is showing an     alarm: perform steps above and press reset button on pump display.

None of my Lights are working
    Reset Pool Lighting breaker in breaker box   
     Reset GFCI receptacle that is located at pool equipment

Some of my Lights are working and some are not
    Call Complete Outdoor Living at 972-860-9600

Reduced Circulation, Low Spa/Bubbler Fountain Height
    Check water level in pool, fill to middle of tile line
    Empty skimmer and pump baskets
    Check for blockage of flap door in front of skimmer
    Remove pump lid and clean o-ring on underside of pump lid
    Clean Filter

When I turn my spa on my spa drains down 
    (Pools with Automation Systems) - Call Complete Outdoor Living at     972- 860-8600
​   (Pools without Automation Systems) - Make sure you turn the spa on via     the 3 way valve on the suction side of the pump and on the return side     of the pump. 
How to Get Rid of Green Algae in Your Pool

Step 1: Clean your Filter, write down your filter pressure once you start the pool back up.
Step 2: Check and Balance your pH & Total Alkalinity. (pH should be 7.4-7.6 ppm and your Total Alkalinity should be 80-120 ppm before you proceed to the next                step) This step is critical for this process to work.
Step 3: Brush the walls, floor, steps, & benches
Step 4: Preferably at Night: Add 2 lbs. of Calcium Hypochlorite Chlorine per 10,000 Gallons to your Pool
Step 5: Run your pump continuously until your water clears up. If it becomes cloudy: add a clarifier using bottle instructions and continue to run. Clean your filter               when the pressure on the filter rises 10 psi above the pressure your wrote down earlier.
Step 6: If algae is still visible: Repeat Steps above

Do not enter the swimming pool until the Chlorine level in your pool is in the range of 1-3 ppm !
How to Get Rid of Yellow Algae in Your Pool

Step 1: Clean your Filter, write down your filter pressure once you start the pool back up.
Step 2: Check and Balance your pH & Total Alkalinity. (pH should be 7.4-7.6 ppm and your Total Alkalinity should be 80-120 ppm before you proceed to the next                step) This step is critical for this process to work.
Step 3: Brush the walls, floor, steps, & benches
Step 4: Preferably at Night: Add 2 lbs. of Calcium Hypochlorite Chlorine per 10,000 Gallons to your Pool
Step 5: Run your pump continuously until your water clears up. If it becomes cloudy: add a clarifier using bottle instructions and continue to run. Clean your filter               when the pressure on the filter rises 10 psi above the pressure your wrote down earlier.
Step 6: If algae is still visible: Repeat Steps above

Do not enter the swimming pool until the Chlorine level in your pool is in the range of 1-3 ppm !
How to Get Rid of Black Algae in Your Pool

Step 1: Clean your Filter, write down your filter pressure once you start the pool back up.
Step 2: Check and Balance your pH & Total Alkalinity. (pH should be 7.4-7.6 ppm and your Total Alkalinity should be 80-120 ppm before you proceed to the next                step) This step is critical for this process to work.
Step 3: Brush the walls, floor, steps, & benches. Also brush the Black Algae spots with a wire brush to open the surface of the algae.
Step 4: Preferably at Night: Add 3 lbs. of Calcium Hypochlorite Chlorine per 10,000 Gallons to your Pool
Step 5: Run your pump continuously until your water clears up. If it becomes cloudy: add a clarifier using bottle instructions and continue to run. Clean your filter               when the pressure on the filter rises 10 psi above the pressure your wrote down earlier.
Step 6: If algae is still visible: Repeat Steps above

Do not enter the swimming pool until the Chlorine level in your pool is in the range of 1-3 ppm !
Definition of alga
plural algaeplay \ˈal-(ˌ)jē\ also algas
: a plant or plantlike organism of any of several phyla, divisions, or classes of chiefly aquatic usually chlorophyll-containing nonvascular organisms of polyphyletic origin that usually include the green, yellow-green, brown, and red algae in the eukaryotes and especially formerly the cyanobacteria in the prokaryotes
All Information on this page is intended for the use on Permanently Installed Inground Concrete Pools. Do not use for Fiberglass or Vinyl Pools !
Winterizing Your Equipment

* Home Owner's Insurance usually does not cover the cost of damage to your swimming pool or it's equipment that is caused by Freeze damage

* Equipment Manufacturers do not cover the cost of damage to your pool equipment that is caused by Freeze damage

It is recommended to run your pool equipment during freezing weather to circulate water through you Pool's piping. If your pool is equipped with a freeze protection device, it will automatically turn your pump on when the air temperature outside gets close to freezing temperatures. You will need to winterize your pool equipment in the case of a power outage. 

To winterize your equipment:
Step 1 - Shut off Pool Breakers in main breaker box
Step 2 - Open air release on the top of your filter
Step 3 - Remove lids from all pumps
Step 4 - Remove drain plug from bottom of filter
Step 5 - Remove drain plugs from all pumps (located near the bottom of the pump on side of the pump basket housing)